call center

customer service

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call center

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ABOUT CCS

SERVICES

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Your project is unique. Whether you are contacting consumers or businesses locally or nationwide, CCS provides customized solutions to meet your needs. We will be happy to answer your questions about how to custom tailor your project, how to get started and what to expect

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Call Us at 1-888-825-8188

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WHEN YOU NEED OUTBOUND CALLING, THE ANSWER IS CLEAR

Customer Contact Solutions, Ltd is an outbound call services company with its call center located in Davenport, Iowa. In line with industry best practices, the CCS mid-western located call center provides a neutral accent and a central time zone from which to conveniently cover nationwide calling hours.

TeleSales

Outsource your inside sales department to CCS. Our professional turn-key approach will help you efficiently capture additional revenue, and our professional approach will ensure that we are truly an extension of your marketing staff.

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Lead Generation

CCS will qualify potential clients by identifying the proper decision maker, asking qualifying questions, obtaining the information you want to know, learning the time frame of the opportunity, and sending out email, fax, or directs to your website.

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Appointment Setting

Take your qualified leads to the next step by having CCS set sales appointments, either via telephone or face-to-face, for your sales force to sell, demonstrate, or discuss your products/services.

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Market Research

A customized market research survey will provide you with unique information from your market – information that is otherwise not available through data mining.

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Seminar Attendance

Ensure seminar success with CCS. We will invite your clients and prospects to your seminar and follow up with confirmation calls two days prior to the seminar. Based on 25 years of experience, we have perfected the process and know how to motivate attendance.

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Internet Lead Validation

Capture the value of your Internet leads with immediate, personal follow-up. When customer’s fill-out Internet forms they expect instantaneous response. Many choose to do business with a company based on their response time.

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Data Update/Append Email Addresses

Don’t waste time with outdated information. CCS will update your customer or prospect contact information which includes gathering email addresses of appropriate decision makers.

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Direct Marketing Campaign

Make a hit with your message through a combination campaign that includes a custom designed, high quality direct mail postcard and coordinated follow up outbound telemarketing program to generate leads or sales.

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Live Transfer

We offer the option to perform a live transfer when a client is interested in speaking with a representative from your company at the time of the call, which means less callback follow-up from your agents.

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Inbound Calls

We can take inbound calls for your company and direct them to your dedicated callers to generate a lead for you.We can display your company name and number, or a number that directs to us so that prospects calling back the number can be converted into leads.

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Voice Mailbox

We can set up and maintain a voice mailbox that is checked regularly to maximize the efficiency of your outbound call campaign.

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Services

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What Others Say

An advertising company says:

"As a national advertising agency we always strive to provide quality communication services to our automotive clients, and CC Solutions delivers every time with the professionalism and attention to detail that we expect from our business partners."

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What We Do

What Others Say

An advertising company says: